Support & Help Center

Welcome to the Support & Help Center of Verdax Store, operated by Verdax New Energy Private Limited.
We are here to assist you with orders, products, payments, and general inquiries.

How Can We Help You?

You can contact our support team for assistance with:

• Product information & availability

• Order placement & order status

• Shipping & delivery queries

• Refund & cancellation requests

• Installation & service coordination

• Payment-related issues

• Warranty & manufacturer support

• General inquiries & disputes

Customer Support Contact

Email Support

📧 admin@theverdax.com
(Recommended for detailed queries, documents, and disputes)

Phone Support

📞 +91 70926 99666

Support Hours:
Monday to Saturday – 10:00 AM to 6:00 PM (IST)
(Sundays & public holidays excluded)

Order & Payment Support

For faster resolution, please include:

• Order ID

• Registered email or phone number

• Product name

• Brief description of the issue

Shipping & Delivery Support

Contact us if:

• Your order is delayed

• Tracking details are not received

• You received a damaged package

• Delivery address needs correction (before dispatch)

Returns, Refunds & Cancellations

• Most products are non-returnable

• Machinery products may be eligible for return after inspection

• Refunds (if approved) are processed within 10 working days

Please refer to our Refund & Cancellation Policy for full details.

Installation & Technical Support

• Installation services (where applicable) are provided via authorized partners

• Installation timelines may differ from delivery timelines

• Site readiness is the customer’s responsibility

For technical or installation coordination, contact our support team.

Warranty Support

• Warranty coverage is as per manufacturer terms

• Verdax Store acts as a facilitator unless otherwise stated

• Customers may be guided to authorized service centers for claims

Dispute Resolution

If you have any unresolved concerns:

• Contact us via email or phone

• We aim to respond within 2–3 working days

All disputes are subject to the jurisdiction of Chennai, Tamil Nadu, India.

Company Information

Verdax New Energy Private Limited
9th Floor, Spaces, Olympia Technology Park,
No: 1, Jawaharlal Nehru Salai,
SIDCO Industrial Estate, Guindy,
Chennai, Tamil Nadu, India – 600032